If your return is accepted, we will send you instructions on how and where to send your package. The buyer is responsible for covering the cost of the return and ensuring it arrives to its designated location. Original shipping costs will not be refunded. Items sent back to us without first requesting a return will not be accepted.
DAMAGES AND ISSUES Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and assist accordingly.
EXCEPTIONS / NON-RETURNABLE ITEMS Certain items cannot be returned such as custom orders. We do not accept returns on sale items.
EXCHANGES We only replace items if they are defective or damaged. If you need to exchange your purchase for these reasons, please send us an email at firstname.lastname@example.org and we will be happy to rectify any issues. It is helpful if you can include photographs.
STORE CREDITS If you are eligible for a store credit, we will notify you once we have received and inspected your return and will let you know if the return is approved. Store credits will be issued via email. If the store credit has not been received after 15 business days, please contact us at email@example.com